FREQUENTLY ASKED
Everything people ask before and after they order. Anything not yet confirmed is marked as a placeholder.
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What is included?
One SpiderPup™ costume: a soft felt body with 8 attached furry legs and adjustable Velcro straps. Multi-packs ship the same item in the quantity you choose.
What is it made of?
Soft cloth with plush faux-fur legs. Each leg has an inner wire so you can bend it into shape.
Is it comfortable for my pet?
There is no rigid frame and no hard edges, and it weighs almost nothing. Supervise your pet while it is on, and take it off for meals, sleep and unsupervised time, same as any pet costume.
How should I clean it?
[PLACEHOLDER — confirm care instructions with your supplier.] Suggested copy: spot clean with a damp cloth and mild soap, reshape the legs, air dry. Do not machine wash or tumble dry.
Which size should I pick?
Small fits dogs 4.4–13.2 lbs and cats 4.4–8.8 lbs. Medium fits dogs 11–26.5 lbs and cats 6.6–13.2 lbs.
What if my dog is between sizes?
The Velcro adjusts across neck girths of 7.87–12.60 in and busts of 12.60–16.54 in, so there is real room either side of those weights. If you are between sizes, size up.
Does it fit cats?
Yes. Small suits cats 4.4–8.8 lbs and Medium suits cats 6.6–13.2 lbs.
How long does delivery take?
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Where do you ship?
[PLACEHOLDER — list the countries or regions you actually ship to, matching your Shopify shipping zones.]
Will I get tracking?
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Can I return it?
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It arrived damaged. What now?
[PLACEHOLDER — describe how you handle damaged or missing orders.] Contact us with your order number and a photo and we will sort it out.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Once an order has shipped it can no longer be changed.
I have not had a confirmation email.
Check your spam folder first. If it is not there, send us the email address you used at checkout and we will resend it.
How do I contact you?
Use the form on our Contact page and include your order number if you have one.